FAQS

We offer a wide selection of human hair and raw hair extensions, wigs, and other related accessories. Our products include various textures, such as straight, wavy, and curly, in different lengths and colors.

Raw Hair is 100% unprocessed and comes directly from a donor without any chemical treatments. It is considered premium quality, long-lasting, and can be styled, dyed, and treated like your own natural hair.

Human Hair has been minimally processed for texture consistency or coloring but is still real human hair. It is more affordable but may not last as long as raw hair.

We recommend gently washing your extensions or wigs with sulfate-free shampoo and conditioner. Allow them to air dry and avoid using excessive heat. If heat styling is necessary, always use a heat protectant spray. For more detailed instructions, check out our Hair Care Guide.

Yes! Our human and raw hair products can be colored, straightened, curled, or styled just like your natural hair. However, we suggest consulting a professional stylist for bleaching or dyeing to avoid damage.

The lifespan of our hair products depends on how well you care for them. With proper maintenance, raw hair can last up to 1-2 years or more, while human hair extensions typically last 6-12 months.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and other methods as displayed during checkout.

Domestic Orders (U.S.): Standard shipping takes 5-7 business days, and expedited shipping takes 2-3 business days after processing.

International Orders: Delivery times vary by destination but usually take 7-14 business days.

For more details, check out our Shipping Policy.

Yes! We ship worldwide. Shipping costs and times will vary depending on the destination. Note that international orders may be subject to customs fees, taxes, or duties, which are the responsibility of the buyer.

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your package on the carrier’s website. If you haven’t received your tracking info within 3 business days, please contact us.

We accept returns on eligible products that are unused, unopened, and in their original packaging within 7 days of delivery. For more details, please review our Return and Refund Policy.

We currently do not offer direct exchanges. If you need a different item, you can return the original item (if it meets our return policy), and then place a new order for the replacement.

Please contact our customer service team within 48 hours of receiving your package. We will assist you in replacing the item or issuing a refund.

Orders can only be canceled or modified within 24 hours of placing them. If you need to make changes, please contact us as soon as possible. After 24 hours, the order may already be processed or shipped.

Yes, we offer wholesale and bulk pricing for businesses or large orders. Please contact us at services@vashhaircollections.com for more details and pricing.

You can reach our customer service team by email at services@vashhaircollections.com or through the contact form on our website. We aim to respond within 24-48 hours during regular business hours.

We offer a wide range of premium hair products, including raw and human hair extensions, wigs, lashes, and hair care accessories like bonnets, scarves, and detangling brushes, including shampoos, conditioners, hair oils, serums, heat protectants, deep conditioning treatments, and styling products like gels, mousses, and hairsprays.

Avoid harsh chemicals like sulfates, parabens, and alcohols, as these can strip your hair of its natural oils, cause dryness, and lead to damage over time. All our hair care products are formulated without these harmful ingredients.

Yes, we offer a variety of styling products including gels, mousses, edge control, and hairsprays designed to hold styles, define curls, and provide shine and volume without leaving your hair stiff or sticky.

Sulfate-free shampoos are gentler on your hair and scalp, helping to retain moisture and natural oils. They prevent your hair from becoming overly dry or brittle, making them ideal for maintaining healthy hair.

Yes, we offer hair care products that cater to all hair types, including straight, wavy, curly, and coily textures. Whether your hair is fine, thick, dry, or oily, our products are designed to meet your specific needs.

Our product descriptions provide details on which hair types each product is best suited for. If you're unsure, feel free to reach out to us for personalized recommendations based on your hair type and concerns.

Hair serums help to smooth frizz, add shine, and protect your hair from environmental damage. They also provide hydration and act as a protective barrier against heat styling tools, making them great for maintaining sleek, healthy hair.

Regular conditioners are rinsed out after a few minutes, providing instant moisture and detangling benefits. Leave-in conditioners are applied after washing and left in the hair to provide ongoing hydration, reduce frizz, and protect from damage throughout the day.

Hair masks provide deeper, more concentrated conditioning than regular conditioners. They are typically used to address specific hair concerns like damage, dryness, or breakage. Hair masks are left on the hair for longer periods to allow the nourishing ingredients to penetrate deeply.

Yes, many of our products contain natural, nourishing ingredients such as argan oil, coconut oil, shea butter, and aloe vera, which help to hydrate, protect, and strengthen your hair without harsh chemicals.

The frequency of washing depends on your hair type. For normal to dry hair, washing 1-2 times a week is typically recommended. For oily hair, washing every other day might be necessary. It's important to use a gentle, sulfate-free shampoo to maintain the health of your hair.

To prevent split ends and breakage, use hydrating shampoos and conditioners, avoid excessive heat styling, and apply leave-in conditioners or hair oils. Regular trims also help to maintain healthy ends.

To prevent frizz and breakage, use products designed for your hair type, avoid excessive heat styling, use a microfiber towel to dry your hair, and always apply a leave-in conditioner or hair oil to seal in moisture. Regular trims also help prevent split ends.

Deep conditioning treatments provide intense hydration and nourishment to your hair, repairing damage and restoring softness. We recommend using deep conditioners once a week or as needed for dry or damaged hair.

Yes, our products are formulated to be gentle on color-treated hair. They help to maintain the vibrancy of your color while providing nourishment and hydration to prevent damage or fading.

Always use a heat protectant spray or serum before using heat styling tools like flat irons, curling irons, or blow dryers. Heat protectants form a barrier between the heat and your hair, reducing the risk of damage and helping to retain moisture.

For oily scalps, choose a lightweight, balancing shampoo that controls oil without stripping the hair. For dry scalps, opt for moisturizing shampoos with ingredients like argan oil or shea butter to soothe and hydrate. Conditioners should match the needs of your hair strands—moisturizing for dry hair and lightweight for oily or fine hair.

Deep conditioning treatments help to repair damaged hair, restore moisture, reduce frizz, and improve overall hair elasticity. They penetrate deeper than regular conditioners, providing intensive nourishment for dry, brittle, or chemically-treated hair.

For daily hair maintenance, you’ll need a gentle leave-in conditioner, a hydrating oil or serum, and a detangling spray. These products help keep your hair manageable, moisturized, and protected throughout the day.

To maintain healthy, shiny hair, use moisturizing products, avoid over-washing, and limit heat styling. Regular trims, a balanced diet, and using hair oils or serums to add shine and prevent split ends can also help keep your hair looking its best.