Shipping Policy

At Vash Hair Collections, we strive to ensure that your order is processed and delivered in a timely and efficient manner. Please review our shipping policy for details on shipping times, costs, and procedures.

 Order Processing Time:

  • Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after the order is placed and payment is confirmed.
  • During high-demand periods or sales events, processing times may be slightly longer, but we will notify you of any delays.

 Shipping Options & Delivery Times:

We offer the following shipping options for both domestic and international orders:

  • Domestic Shipping (within the U.S.):
    • Standard Shipping: Estimated delivery time is 5-7 business days after your order has been processed.
    • Expedited Shipping: Estimated delivery time is 2-3 business days after processing.
  • International Shipping:
    • Delivery times vary depending on the destination, with an average shipping time of 7-14 business days. International shipping may be subject to customs clearance, which could delay the delivery process.

Please note that delivery times are estimates and not guaranteed. Once an order is shipped, we are not responsible for any delays caused by the shipping carrier.

 Shipping Costs:

  • Shipping fees are calculated based on the destination, weight, and size of the package. The total shipping cost will be displayed at checkout.
  • Free standard shipping is available for domestic orders over $$$

Tracking Your Order:

  • Once your order has been shipped, you will receive an email notification with your tracking number. You can use this number to track your shipment on the carrier's website.
  • If you do not receive your tracking information within 3 business days of placing your order, please contact us at services@vashhaircollections.com.

Customs, Duties, and Taxes (International Orders):

  • International orders may be subject to customs duties, taxes, and import fees, which vary by country. These fees are not included in our shipping charges and are the responsibility of the customer.
  • We are not responsible for any customs clearance delays, and the customer is responsible for understanding their country’s customs policies before placing an order.

 Address Accuracy:

  • Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
  • If you realize you have made an error in your shipping address, please contact us immediately at services@vashhaircollections.com to make changes. Changes cannot be made once the order has been shipped.

 Lost or Stolen Packages:

  • Vash Hair Collections is not responsible for lost or stolen packages that have been marked as delivered by the carrier. If your package is marked as delivered but you have not received it, we recommend checking with your local postal service or neighbors. You may also file a claim directly with the carrier.

 Undeliverable Packages:

  • If a package is returned to us due to an incorrect address, refusal, or failure to pick up, the customer will be responsible for any re-shipping fees. If you prefer a refund, the original shipping cost will not be refunded.

 Delivery Issues:

  • If you experience any issues with your delivery, please contact our customer support team at services@vashhaircollections.com within 48 hours of the expected delivery date.

 

By placing an order with www.Vashhaircollections.com, you agree to the terms outlined in this shipping policy. If you have any further questions or concerns, please contact us at services@vashhaircollections.com