RETURN POLICY

At VASH HAIR COLLECTION, we strive to provide the highest quality hair care products and ensure customer satisfaction. Due to the nature of our products and hygiene standards, we do not offer refunds (hair extensions, wigs & lashes etc) once they have been purchased.

1. No Refunds 

      The following items are non-returnable for health and safety reasons:

  • Wigs, hair bundles, or extensions that have been opened or tampered with.
  • Custom-made products or special orders.
  • Items purchased on clearance or during promotional sales.

Returns

We accept returns on all full-priced items within 14 days of the delivery date. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • The product must be in its original packaging, including any tags or seals.
  • You must have a valid proof of purchase (receipt or order number).


2. Exchanges
We offer exchanges on our hair care products. If you'd like to try a different formula or size, please reach out to our customer support team within 30 days of your original purchase. They will guide you through the exchange process and ensure you get the right products for your hair needs. Return shipping costs for exchanges are the responsibility of the customer.

3. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We may offer a resolution, such as a store credit or replacement product, at our discretion. The product must be unused and in its original packaging.

4. Order Issues
If there is an issue with your order, such as missing items or incorrect products, please contact us immediately. We will work with you to resolve the issue promptly.

5. Shipping Costs
Shipping costs are non-refundable, and customers are responsible for any return shipping fees in cases where we do offer a resolution.

6. Contact Us
If you have any questions or concerns regarding your order, please reach out to our customer service team at services@vashhaircollections.com. We are happy to assist you.

We reserve the right to update or modify this policy at any time. For further assistance, please contact our customer support team at services@vashhaircollections.com